Shipping and Payments

Shipping and Payments for Online Orders

This page provides the main information about shipping and payments available on Cartine per Rollare. Before completing an order, it is important to check the delivery address, the products in the cart and the payment method selected during checkout.

The conditions actually applicable are shown before the order is confirmed. Costs, service availability and delivery methods may depend on the destination, parcel weight, total purchase value and the options available at the time of the order.

Shipping Information

To help ensure correct delivery preparation, enter your first name, surname, full address, postal code, city, country, telephone number and a valid email address. Check the information carefully before submitting the order, because incomplete or incorrect details may cause delays or prevent delivery.

When the order is handed over to the transport service, information may be provided to help track its progress. Any stated delivery times are normally indicative and may be affected by public holidays, checks, exceptional events, hard-to-reach locations or carrier delays.

Available Payment Methods

I metodi di pagamento effettivamente utilizzabili vengono mostrati nel checkout. Seleziona l’opzione desiderata e verifica i dati inseriti prima di confermare. Non inviare mai password, codici completi di carte o altre informazioni riservate attraverso email o moduli di assistenza.

The purchase process is completed only after the order has been correctly recorded. If payment is incomplete, information is missing or verification is required, the order may remain pending until the process is regularized.

Support for Shipping and Payments

For questions about an order already placed, use the Contact Us page and state the order number and email address used for the purchase. For returns, defective products or refund requests, see the Returns, Refunds and Right of Withdrawal.

The complete rules governing the sale, conclusion of the order and obligations of the parties are set out in the Terms and Conditions of Sale.

Consulta sempre questa pagina dedicata a shipping and payments page before completing your purchase so that you know the available information and can check all order details correctly.

Last updated: July 12, 2026

This page describes the destinations served, shipping methods, indicative delivery times, transport costs, payment methods and principal procedures applying to orders placed through www.ecartine.it.

Le presenti informazioni devono essere lette insieme ai Terms and Conditions of Sale and the Returns, Refunds and Right of Withdrawal.

1. Identity of the Seller

• Owner: Ioannis Demertzis
• Trading name: Smoking Rolling Paper / Cartine per Rollare
• Address: Karaoli Dimitriou 10, Nea Karvali, 64006, Greece
• VAT number: EL116306705
• Email: shop@ecartine.it
• Telephone: +30 6959 006 904

2. Country of Dispatch

Orders are prepared and shipped from Greece, unless different information is specifically stated for a product or logistics facility.

The country of dispatch does not affect the mandatory rights granted to the Consumer by European law and the law applicable to the individual transaction.

3. Destinations Currently Served

The Seller ships to European Union Member States that are actually enabled at checkout.

La zona attualmente configurata comprende:

• Austria;
• Belgium;
• Bulgaria;
• Croatia;
• Cyprus;
• Czech Republic;
• Denmark;
• Estonia;
• Finland;
• France;
• Germany;
• Greece;
• Hungary;
• Ireland;
• Italy;
• Latvia;
• Lithuania;
• Luxembourg;
• Malta;
• Netherlands;
• Poland;
• Portugal;
• Romania;
• Slovakia;
• Slovenia;
• Spain;
• Sweden.

The actual ability to complete an order is confirmed at checkout based on the delivery address and the products in the cart.

4. Italy

L’Italia è compresa nella zona di spedizione dell’Unione europea configurata nel Sito.

Italian Customers may browse the catalogue, place orders, select the available delivery methods and contact the Seller for assistance, commercial enquiries or professional supplies.

No general block is applied to the Site solely on the basis of citizenship, residence, an Italian IP address or use of the Italian language.

5. Active Shipping Methods

The shipping methods currently active in the European Union zone are:

• FedEx Economy – free shipping, delivery in 7–14 business days
• DHL EXPRESS – 48–72 hours

Only services available for the address, contents, weight, volume and value of the particular order are displayed at checkout.

6. FedEx Economy – Free Shipping

Where available at checkout, the FedEx Economy – Free Shipping method has an indicative delivery time of 7–14 business days.

The availability of free shipping may depend on:

• the destination;
• the contents of the order;
• weight and volume;
• the actual checkout configuration;
• availability of the logistics service.

The Customer does not acquire a right to free shipping where the relevant method is not displayed at checkout for the particular order.

7. DHL EXPRESS

Where available at checkout, the DHL EXPRESS method has an indicative delivery time of 48–72 hours from the time the shipment is handed over to the carrier.

The cost of the express service is calculated and shown before the order is placed.

The Customer voluntarily selects the express service and accepts the corresponding cost displayed at checkout.

8. Indicative Nature of Delivery Times

Times stated on the Site and in the names of delivery methods are estimates, unless a specific date is expressly guaranteed in writing.

I tempi possono variare a causa di:

• public holidays;
• weekends;
• periods of high volume;
• weather conditions;
• strikes;
• carrier operating problems;
• incomplete or incorrect addresses;
• checks required for the order;
• events beyond the Seller's reasonable control.

9. Order Preparation

Order preparation normally begins after:

• receipt of the request;
• availability has been checked;
• payment has been confirmed or credited;
• the address has been verified;
• any anti-fraud checks;
• any checks necessary for proper performance of the order.

Delivery times indicated by the carrier normally run from the time the parcel is handed to the transport service, not merely from creation of the order.

10. Maximum Delivery Period

Unless otherwise agreed, delivery to the Consumer takes place without undue delay and in any event within thirty days of the conclusion of the contract.

When delivery does not take place within the agreed or applicable period, the Consumer may ask the Seller to complete delivery within an appropriate additional period.

If delivery still does not take place within that additional period, the Consumer may exercise the remedies provided by applicable law, including cancellation of the contract and a refund where the relevant conditions are met.

11. Shipping Costs

Shipping charges are calculated on the basis of one or more of the following factors:

• destination country and postal code;
• weight;
• volume;
• number of products;
• delivery method;
• any carrier surcharges;
• any active promotions.

The total cost is shown in the cart or at checkout before the Customer places the order.

The Customer is not required to pay charges or surcharges that were not clearly communicated before the order was placed.

12. Shipment Tracking

Where the service allows it, the Customer is provided with a tracking number or a link to the courier’s tracking system.

Il tracciamento può presentare:

• delays in updates;
• missing intermediate scans;
• temporarily incomplete information;
• updates entered after transfer between logistics centers.

The absence of an immediate update does not automatically mean that the parcel is lost.

13. Delivery Address

The Customer must provide an address that is:

• complete;
• correct;
• valid;
• accessible to the carrier;
• compatible with the selected service.

The Customer must carefully check:

• the recipient's name;
• street and number;
• postal code;
• city;
• province or region;
• country;
• telephone number;
• any instructions needed for delivery.

14. Changing the Address

Before dispatch, the Customer may request a change of address by writing to shop@ecartine.it.

Tuttavia, non è possibile garantirne l’accettazione quando:

• the shipping label has already been generated;
• the parcel has been handed to the carrier;
• the new address is in another country;
• the payment provider requires address verification;
• the change involves additional costs or checks.

In all cases, the request is considered accepted only after confirmation by the Seller.

15. Delivery to Third Parties

Where permitted by the carrier, the parcel may be delivered:

• to the Customer;
• to the named recipient;
• to an adult present at the address;
• to a concierge or reception desk;
• to an authorized person;
• at a collection point;
• at a locker;
• at a carrier depot.

The Customer must check the conditions and holding periods of the selected collection point or locker.

16. Proof of Delivery

Delivery may be documented by:

• the recipient's signature;
• a delivery code;
• an electronic record;
• a photograph of the delivery location;
• a scan at a collection point;
• a deposit notice;
• other proof permitted by the service used.

Carrier documentation constitutes an item of evidence, but the Customer retains the right to challenge its accuracy and provide contrary evidence.

17. Transfer of Risk

In consumer transactions, the risk of loss or damage passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the courier, takes physical possession of the products.

When the Consumer independently appoints a carrier not offered by the Seller, the risk passes when the goods are handed over to the carrier chosen by the Consumer.

18. Checking the Parcel

At the time of delivery, the Customer is invited to check:

• the integrity of the packaging;
• the number of parcels;
• any signs of opening;
• crushing or visible damage;
• that the shipment corresponds to the order.

If visible damage is present, it is advisable to make a specific reservation with the courier, photograph the parcel, retain the packaging and contact the Seller promptly.

Failure to make a reservation does not automatically remove the Consumer’s mandatory rights.

19. Delays

In the event of delay, the Customer may contact:

shop@ecartine.it

The Seller checks the status of the shipment with the courier and informs the Customer of the available updates.

The Seller remains responsible for performance of the contract within the limits provided by applicable law.

20. Undelivered or Lost Parcel

When tracking shows an anomaly or the parcel is not delivered, the Customer must inform the Seller.

Il Venditore può:

• open an investigation with the carrier;
• verify the address;
• request a declaration of non-receipt;
• check the delivery documentation;
• arrange a replacement shipment;
• issue a refund where the loss is confirmed.

A request for cooperation must not be used to unjustifiably delay a remedy that is due.

21. Failure to Collect and Refusal

Where a parcel is returned because of:

• failure to collect it;
• an incorrect address;
• repeated absence;
• an unknown recipient;
• refusal not accompanied by a valid statement of withdrawal;

the Seller informs the Customer.

To the extent permitted by law, only actual, documented costs directly caused by the Customer’s conduct may be charged or deducted.

Mere failure to collect does not automatically constitute a valid declaration of withdrawal.

22. Separate Shipments

An order may be delivered in more than one shipment where necessary because of:

• the location of stock;
• product availability;
• packaging characteristics;
• carrier limits;
• reduction of overall delivery times.

The Customer does not bear additional costs that were not communicated and accepted in advance.

23. Shipping Outside the European Union

Shipping to countries outside the European Union is not currently guaranteed, unless a destination and delivery method are expressly available at checkout.

The mere presence of a disabled technical zone does not constitute an offer to ship to the countries included in that zone.

Quando in futuro venga attivata una destinazione esterna all’Unione europea, possono applicarsi formalità doganali, imposte di importazione, documentazione supplementare e limitazioni del corriere.

24. Active Payment Methods

The payment methods currently enabled in the Website's WooCommerce installation are:

• Direct bank transfer

The Customer may use only the methods actually displayed at checkout for the order.

The presence of a method name on this page does not guarantee that it is available for every amount, product, country or Customer.

25. Bank Transfer

Where bank transfer is available and selected:

• the Customer receives the necessary bank details;
• the order reference must be stated;
• the exact amount must be transferred;
• the order may be processed after the funds have actually been credited;
• any fees charged by the Customer's bank remain the Customer's responsibility.

The Seller does not request passwords, PINs, secret codes or full card details by ordinary email.

26. Electronic Payments

I pagamenti elettronici possono essere elaborati da prestatori esterni.

Il prestatore può applicare:

• strong customer authentication;
• 3D Secure;
• tokenization;
• anti-fraud checks;
• verification of the payment instrument;
• other security measures.

Full card details are normally entered directly within the provider's environment and are not stored by the Seller.

27. Payment Authorization and Confirmation

Depending on the method used, payment may be:

• authorized;
• pre-authorized;
• captured;
• declined;
• cancelled;
• refunded.

A pre-authorization or technical charge does not necessarily constitute final acceptance of the order.

Il contratto si conclude secondo quanto previsto nei Terms and Conditions of Sale.

28. Failure to Obtain Authorization

The order may be suspended or not accepted where:

• payment is not confirmed;
• the transaction is declined;
• authentication is not completed;
• the data is incomplete or inconsistent;
• the provider reports a specific risk;
• an additional check is required.

The Seller is not responsible for a refusal decided independently by a bank, issuer, payment provider or authentication system.

29. Anti-fraud Checks

The Seller may perform proportionate checks where objective indicators exist, such as:

• unusual amounts or quantities;
• repeated orders within a short period;
• multiple linked accounts;
• inconsistent addresses;
• differences between Customer, payer and recipient;
• unauthorized use of third-party data;
• a risk reported by the provider;
• automated or abusive attempts.

Checks may result in a request for confirmation, temporary suspension, a request for an alternative method, cancellation before dispatch or a refund.

30. Prices, VAT and Currency

I prezzi sono espressi in euro.

For consumer purchases, prices include VAT and other applicable taxes, unless otherwise stated where legally permitted.

Prima della trasmissione dell’ordine vengono mostrati:

• product prices;
• applicable taxes;
• shipping costs;
• discounts;
• any additional costs;
• the total amount due.

The Customer is not required to pay costs that were not communicated before the order was placed.

31. Tax Documents and Invoicing

For each transaction, the commercial, tax or accounting document required by applicable law is issued or made available.

The Customer must provide complete, correct and up-to-date tax information.

Per i Clienti professionali possono essere richiesti:

• company name;
• VAT number;
• registered address;
• registration number;
• additional information required for invoicing.

32. Refunds

Refunds may arise from:

• withdrawal;
• cancellation;
• unavailability;
• an error in the order;
• non-delivery;
• lack of conformity;
• an agreement with the Customer.

Unless otherwise agreed or technically impossible, the refund is made using the same means of payment used for the order.

The complete rules are set out on the page Returns, Refunds and Right of Withdrawal.

33. Disputes and Chargebacks

The Customer retains the right to dispute unauthorized transactions, fraud, non-delivery, non-performance or incorrect charges.

Before initiating a chargeback, the Customer is invited to contact the Seller to allow a prompt review, without limiting the Customer’s rights.

The Seller may provide the payment service provider, in accordance with the Privacy Policy, with relevant documentation concerning the order, shipment, delivery and any refunds.

34. B2B Payments and Supplies

In B2B relationships, specific terms may be agreed concerning:

• business price lists;
• minimum quantities;
• advance payment;
• payment terms;
• transport;
• invoicing;
• trade credit;
• late-payment interest within the limits permitted by law.

Specific terms agreed in writing prevail over this page in respect of the matters expressly governed by them.

35. Contact details

For questions about shipping, payments or invoicing:

• Email: shop@ecartine.it
• Telephone: +30 6959 006 904
• Address: Karaoli Dimitriou 10, Nea Karvali, 64006, Greece

36. Updates to This Page

This page may be updated following changes to:

• carriers;
• payment methods;
• destinations;
• costs;
• timeframes;
• technical providers;
• applicable law.

The changes apply to orders placed after their publication.

Ogni ordine resta disciplinato dalle informazioni mostrate e accettate al momento della trasmissione.

Main legal references

• Directive 2011/83/EU on consumer rights;
• Directive 2000/31/EC on electronic commerce;
• European rules applicable to payment services;
• applicable Greek tax and commercial law;
• mandatory rules applicable to the individual transaction.